Privacy Policy

Last updated: [insert date]

1. Introduction

Veldenhove ("we", "us", "our") provides AI-driven decision intelligence tools and related services for active traders. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, create an account, or otherwise interact with our platform. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following categories of information:

• Account information: name, email address, phone number, and credentials provided when you register.
• Identity verification data: information required to meet applicable onboarding or compliance checks, where relevant.
• Usage data: pages visited, features used, session duration, and interaction patterns within the platform.
• Technical data: IP address, browser type, device identifiers, operating system, and referring URLs.
• Communications: correspondence you send us, including support requests and feedback.
• Cookies and similar technologies: as described in Section 6 below.

3. How We Use Information

We use collected information to:

• Provide, operate, and maintain our platform and related services.
• Process account registration, authentication, and account management.
• Personalize content, features, and recommendations presented to you.
• Communicate with you regarding updates, security alerts, and administrative matters.
• Monitor and analyze usage trends to improve platform performance and reliability.
• Detect, investigate, and prevent fraudulent, unauthorized, or illegal activity.
• Comply with applicable legal, regulatory, and contractual obligations.

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our services, provided those interests are not overridden by your rights and freedoms.

5. Sharing of Information

We do not sell personal information. We may share information with:

• Service providers: third parties that support hosting, analytics, customer support, or payment processing on our behalf, under appropriate confidentiality obligations.
• Professional advisors: auditors, legal counsel, or regulators where disclosure is required by law or necessary to protect our rights.
• Business transfers: successors in the event of a merger, acquisition, restructuring, or sale of assets, subject to equivalent confidentiality commitments.
• Authorities: law enforcement or regulatory bodies where required to comply with legal process or to protect the safety and rights of users and the public.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to maintain session state, remember preferences, and analyze platform usage. You can control cookie settings through your browser; disabling certain cookies may limit functionality. We do not currently respond to browser "Do Not Track" signals in a standardized way.

7. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and the purpose for which it was collected. When information is no longer required, we take reasonable steps to delete or anonymize it.

8. Data Security

We implement technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of information transmitted to or from our platform.

9. International Data Transfers

Depending on how our services and infrastructure are configured, information may be processed or stored in jurisdictions other than your own. Where such transfers occur, we aim to apply appropriate safeguards consistent with applicable data protection requirements.

10. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or object to the processing of your personal information, and to request portability of your data. To exercise these rights, please contact us using the details on our website. We will respond to verified requests within a reasonable timeframe, subject to applicable law.

11. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

12. Third-Party Links

Our website and platform may contain links to third-party sites or services. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their respective privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the revised policy on this page with an updated "Last updated" date. Continued use of our services after changes take effect constitutes acceptance of the revised policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the details provided on our website or by writing to our registered address listed in the footer of this site.